OUR STORE POLICIES
Service as It Should Be
At Simple yet Charming Co, we want to give our customers the most enjoyable shopping experience possible. That is why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
OUR RETURN POLICY
We accept returns and exchanges, just contact us within 60 days of delivery and ship back to us within 90 days of delivery. Buyers are responsible for return shipping costs.
For custom orders, we don't accept returns but will exchange it for another piece until you are satisfied.
SHIPPING AND DELIVERY
How It Works
For embroidered pieces allow 1 week for your order to ship out.
For custom designs, you should get an email reaching out to confirm design within a week and then
stitching the design within a week. If you have ordered through us before and are not changing your design, we will start stitching out right away.
Every piece is very carefully to wrap to ensure that it arrives safe and sound.
We only ship USPS.